Testimonials
Are you a resident of Townehall Place of West Bloomfield or a family member of one?
We’d love to hear your thoughts about the community!
It is a great place to be and I would definitely recommend it to others. The staff has been very responsive and thorough with the services they provide my dad.
Dear Tashe,
Thank you so so much for all of your hard work and effort on behalf of my dad. I know it was a frustrating experience having him as one of your residents! We all appreciate the efforts you took to try and integrate him into the community. You are a true professional and as a fellow nurse, I hold your high standards in high regard!
The management team has been great. I love Brad and he has been very helpful. They knew my name right away. Char at the front desk is amazing and is so kind to me. She knows everybody’s name. She is a sweetheart. Tashi and Ida are my favorites. Tashi has been great and I love her. Ida too, she spends a lot of time with my mom as much as she can. The activities staff is very nice as well. The staff is doing a good job for her at the care level we are at. We looked at about six places so I would say it is right in line with what we looked at for as nice of a place it is. – Vicki (Daughter)
Townehall treats my MIL like family. What else do you need to know? They are professional, hard working, quick to respond, and have handled this lock-down with extraordinary grace; the residents are safe and loved and they have kept Covid at bay. They take their roles as caregivers to heart; cannot ask more than that. And the icing on the cake is that the families of the other residents feel like family, too. Being surrounded by wonderful people makes all the difference. We had my MIL at another “Assisted Living” facility for a short while, which turned out to be nothing but a veiled nursing home with staff (all levels) who were heartless and crass, to say the most. Caring for our elderly isn’t easy work and it takes special people to get it right. Townehall gets it right. – Judy Weiner
I have had my parents at 4 different AL facilities in the area in the past two years. 5th and final…Townehall Place is the BEST AL you can move your loved one into. Caring, kind, RESPECTFUL, positive, loving team members to provide daily care and companionship to your family member. ALL members on this team, from the GM, caregivers, med passers, maintenance, nursing staff, administrators, dining etc… they treat all residents with love and smiles (hugs when permitted too). Happy to chat with anyone about present and past experiences. Just ask Kim, Brad, Jeff, Michelle or Tashe – they are your go-to for everything and response to everyone! The apartments are also nice, clean, bright and spacious! You need to check out the dining room – very easy for loved ones to hear and have conversations. And lots of activities too! – Lori (Daughter)
My sister, Arlene received the most loving care while at Townehall Place. Every single person from housekeeping, aides, nurse, sales staff were absolutely amazing. Working in collaboration with hospice, no detail was left behind. All of her needs were carefully coordinated and attended to. I would definitely refer and recommend anybody needing an assisted living facility to Townehall Place. My heartfelt thanks to all of the staff who attended to my sister and respected her dignity while giving her the care that she needed. – Marcia (Sister)
I think he’s getting his money’s worth – he feels safe and comfortable at the community. The Management team is respectful, knowledgeable, accessible and responsive. The building is clean & the activities are good. – Family member of current resident.
I think my husband has adjusted very well. The management staff take care of everything immediately. They do a wonderful job. Jennifer did a wonderful job getting me in within two days of the application. They are very concerned about the patients and the food is good. The service is really good. There is healthy food on the menu. The housekeepers are doing a good job. I am real pleased. I think the maintenance is excellent. His room is perfect. The care givers do a really good job. They are really concerned. I am really happy. They come when they are needed. I think they do a wonderful job. I would highly recommend it. Everything is perfect. I am thrilled to death. – Nancy M (Spouse)
I looked at five or six in the area and thought it was the best I saw at the time. They do a good job with the dining. I think the room is great, I think the place is beautiful, it’s well taken care of in the hallways. I know my mom likes the caregivers as well. – John A (Son)
We just liked how it was organized, the people were very friendly, and it was very clean and welcoming. We looked at six or seven places and my grandpa chose Townehall Place. The caregivers are helpful and they love him which is great. They have a story about him every time I go to visit; they’re on top of it. The common areas are always clean. They just redid it, they did a new parking lot, and they’re doing a lot of good things there. The management people are just amazing. They have been helpful from before we even moved my grandpa in. Steve, the marketing manager, he’s the one we toured and did everything with. We mentioned grandpa likes ice cream, Steve asked what type, and when we moved in it was waiting in the freezer. They just went above and beyond. Grandpa absolutely loves the activities. Her uses the bus for field trips and it seems like it’s been fine. It’s always clean, housekeeping does their best in his room. We were lucky; we got one of the newer rooms. It seems to be well worth it, he’s getting the care he needs. – Kirsten T (Grandchild)
They had rooms available, so my husband and I went and toured it and was impressed with it, and that was the number one reason for moving in. The move-in experience was good. Communication is good from management and staff, they were just so accommodating with all of our needs. They explained everything real well, we were impressed with that. The caregivers have been very accommodating for him, he has no complaints. My husband enjoys the food and variety on the menu, the activities look to be entertaining, and housekeeping is keeping the room clean and making sure his clothes are clean. It’s an excellent value, he is comfortable, I know he’s safe. I would definitely recommend it, my husband says, ‘I love it.’ – Selba F (Spouse)
My wife really likes the activities that are offered. Her apartment design and layout is very nice and the maintenance has been good. The dining staff do a good job of paying special attention to the residents and the food itself is good. We have been satisfied. – John L (Spouse)
I was in an absolute panic trying to find a nice yet affordable assisted living place for my mom. But all of that changed when I met Jennifer and the team at Townehall Place of West Bloomfield. Her first inquiry was, “Tell me about your mom.” She then spent 90 minutes with me learning the likes, dislikes, quirks and challenges facing my mom. She and the Care Director then took the time to visit my mom while she was still in rehab – over 40 miles away. I was floored. And even better, the entire care staff was just as awesome. Very personable. The team in my opinion went above and beyond at every step. They were consistently two to three steps ahead of me and always willing to help. Mom is very happy and I am too. Thank you Townehall Place! – Mark Saunder
Moving is always a stressful time in anyones life especially so when finding a senior living facility. After looking at several facilities in Oakland county we settled on Townehall Place.
The twenty four hour care is excellent as is the food and daily activities provided. My husband Charles doesn’t feel isolated. It is more of a home than an institution; our family is very grateful. – Nancy Martinez
My brother and I visited several assisted living homes for our Mother. The first home we visited was Townehall Place. Upon entering and touring the facility we both felt it had a warm, clean and secure feel. The management team and staff we met were pleasant and knowledgeable in assisted care and living. We then had our mother visit Townehall Place and other facilities. She chose Townehall Place for the clean, warm atmosphere and the number of daily activities. She enjoys being with others she has met at the home and all the activities. She wants to be active and engaged and Townehall Place provides this for her. Mom enjoys the fact that she does not have to cook and prepare meals, do laundry, and housekeeping. This is all provided for her. And, the Townehall Place facility and support features cost were actually less than other facilities visited.
They have been accommodating to help me with him. My daughter did a lot of looking around for a place. My husband is pretty much enjoying the food. They are good about following the needs of his special diet. He has just recently started physical therapy and I think the therapist has had him going to whatever activity they are having. Every now and then he will go to an activity on his own and I think it is healthy for him to be around other people. The maintenance staff has been very helpful. The transportation staff is very helpful with getting him to dialysis three times a week. The care staff seem to care for him very well. His mind is very sharp and he will tell us if he is unhappy with anything. They are very good about taking care of him. – Linda M (Spouse)
My son and I needed a break taking care for my husband, so he stayed at Townehall Place for a one month respite stay. I was really apprehensive about putting him anywhere for as month, and it turned out to be the best thing I ever did. Danielle and Kathy, in management, oh my gosh, they did everything well. They were so helpful with every step. By the time I was with Kathy on the phone I was crying, and she made me feel good. She was so kind and positive, even when we met. My husband started throwing a tantrum 10 minutes after we got there, and Danielle and Kathy and the caregivers stepped in, told us to leave, and took things in hand. Everything runs well, the place is clean, the staff is friendly. I thought for a community the food was excellent. We came for a Mother’s Day brunch, my sister came with me, and she couldn’t get over how good the food was, again, for a community. I thought there was a good variety, and this goes to the staff, my husband was picky, and the staff would cajole him into trying something new. The dining room was beautiful. I thought that the crafts were excellent. The different horse racing, the parties they had for the derby and Cinco de Mayo were great. I think it was great that every Friday they had people come down to get their blood pressure and weight measured. The little activities girl, I’m saying little because she’s petite, is a real firecracker, she’s very good. Everybody knew us. I walked in, they knew my husband belonged to me, walked me up to his room when I didn’t know where it was. The caregivers gave me a report on what he had done each day, I couldn’t believe it. He loves to walk around a lot and they would send someone to take a walk with him outside, it was just great. Even the lady who does the cleaning knew who I was. I looked at a variety of places, and my family was in many ones over the years. All had odors, but at Townehall Place, no odor. The doctor who saw him probably a couple weeks into his stay. The doctor adjusted his medicine, and my husband was like a new person. My gosh, it made all the difference. We had seen so many doctors whom I told the same things, nobody did anything. This doctor spent time, assessed him, and within weeks my husband is a new person. Everyone, the entire staff, even the maintenance people, everybody was really, really good. If I have to place my husband for respite again, or permanently, Townehall Place is our choice. I want to go there; even my sister wants to go there. – Carol R (Spouse)